Refund policy

Return & Refund Policy

Zareen.shop

At Zareen.shop, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

• The return request must be made within 7 days of receiving the order.

• The item must be unused, unworn, unwashed, and in its original condition with tags and packaging intact.

• Items showing signs of use, damage, or alteration will not be eligible for return.

Non-Returnable Items:

• Sale or discounted items

• Accessories (unless damaged or defective)

• Customized or made-to-order products

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number

• Clear photos or video evidence

We will arrange a replacement or refund after verification.

3. Refunds

Once your returned item is received and inspected:

• Approved refunds will be processed within 7–10 working days.

• Refunds will be issued via the original payment method (bank transfer, wallet, or other agreed method).

• Shipping charges are non-refundable, unless the return is due to our error.

4. Exchange Policy

• Exchanges are subject to stock availability.

• Customers may request an exchange for size or color within 7 days of receiving the order.

• Shipping costs for exchanges will be borne by the customer, unless the mistake is on our end.

5. Return Shipping

• Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.

• We recommend using a trackable courier service, as Zareen.shop is not responsible for lost return shipments.

6. Order Cancellation

• Orders can only be canceled before dispatch.

• Once shipped, the order cannot be canceled.

7. Contact Us

For any return or refund inquiries, please contact us:

📧 Email: support@zareen.shop